Privacy Policy

Effective Date: 1st March 2024

Shamrock Nutrasciences Pvt Ltd (Hereinafter referred to as “Shamrock”) is dedicated to the lawful and ethical management of the internet resource and platform www.reework.in on the world wide web, as well as the software and application(s) under the brand name “Reework” (together with the website, software and application(s) referred to as the “Site”). Shamrock upholds the highest standards of professionalism and responsibility in providing its Services (hereinafter defined). We have provided the information below to provide you with insight into Shamrock's practices concerning the collection, utilization, and disclosure of Personal Information and how you can exercise choices and rights over your Personal Information.

Particularly, this “Privacy Policy” explains how we collect, use, share, disclose and protect Personal Information and Sensitive Personal data/Information about the Users of the Site and Services, including the Practitioners and the visitors of our Service platforms (jointly and severally referred to as “you” or “User(s)” in this Privacy Policy). This Privacy Policy is created to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use.

BY UTILIZING THE SITE AND/OR SERVICES OR PROVIDING US WITH YOUR INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU CONSENT TO BE BOUND BY ITS TERMS. IF YOU ARE USING THE SERVICES ON BEHALF OF ANOTHER PERSON (SUCH AS YOUR CHILD/MINOR/DEPENDENT) OR AN ENTITY (SUCH AS YOUR EMPLOYER/MASTER), YOU CONFIRM THAT YOU HAVE THE AUTHORITY TO (I) ACCEPT THIS PRIVACY POLICY ON THEIR BEHALF, AND (II) PROVIDE CONSENT, ON BEHALF OF SUCH PERSON OR ENTITY, TO OUR COLLECTION, USE, SHARING AND DISCLOSURE OF THEIR INFORMATION AS OUTLINED IN THIS PRIVACY POLICY. YOU HEREBY GRANT US CONSENT TO COLLECT, USE, AND SHARE YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO AMEND, MODIFY, SUPPLEMENT, OR REMOVE PORTIONS OF THIS PRIVACY POLICY AT OUR SOLE DISCRETION AND AT ANY TIME. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, REFRAIN FROM USING ANY OF THE SERVICES OR PROVIDING US WITH YOUR INFORMATION.

When you engage with Shamrock’s Site and Services, that link to this Privacy Policy, you are bound by the terms and conditions outlined in this Policy. When we refer to “Shamrock,” “our,” “we,” or “us,” we mean Shamrock Nutrasciences Pvt Ltd, a company incorporated under the laws of India, having its offices at 83 E, Hansraj Pragji Building, Off. Dr. E. Moses Road, Worli, Mumbai, Maharashtra 400018 and its parent, subsidiary and affiliate companies all of which determine the methods and reasons behind the processing of Personal Information. In some cases, specific products, applications or Services might have different or additional privacy terms. Should these terms conflict with the present Privacy Policy, the terms pertinent to the given product, application, or service will take precedence.

Definitions

  • “Services” means online and offline offerings by Shamrock including but not limited to
  • “Personal Information” shall have the meaning as provided in Clause 1.1.
  • “Sensitive Information” shall have the meaning as provided in Clause 1.2.
  • “Publicly Available” shall have the meaning as provided in Clause 1.3.
  • “User” means a natural person or any legal entity.
  • “Purpose” shall have the meaning as provided in Clause 3.
  • “Purpose” shall have the meaning as defined in Clause 3.2 and Clause 4.3.
  • “Practitioner” means a nutritionist, dietitian or any other healthcare professionals or similar institutions who are associated with or wish to be associated with Shamrock.
  • “SPI Rules” shall mean Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

    • “DPDPA” shall mean Digital Personal Data Protection Act, 2023.

1. Processing Personal Information

1.1 “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

1.2 The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

  • i

    passwords;

  • ii

    financial information such as bank accounts, credit and debit card details or other payment instrument details;

  • iii

    physical, physiological and mental health condition;

  • iv

    sexual orientation;

  • v

    medical records and history;

  • vi

    biometric information;

  • vii

    information received by body corporate under lawful contract or otherwise;

  • viii

    visitor details as provided at the time of registration or thereafter; and

  • ix

    call data records

1.3 Personal Information does not include Publicly Available information or lawfully obtained, truthful information that is a matter of public concern. For purposes of this paragraph, “Publicly Available” means: information that is lawfully made available by judicial or local government records, or information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer or from widely distributed media, or by the consumer; or information made available by a person to whom the consumer has disclosed the information if the consumer has not restricted the information to a specific audience. Publicly Available does not mean information collected by a business about a consumer without the consumer's knowledge. Personal Information does not include consumer information that is deidentified or aggregate consumer information.

1.4 The types of Personal Information that we process are determined by how you engage with us and the particular Services that we provide. The types of Personal Information that we process include:

  • Identifiers, such as name, email address, username, IP address, institution identification number (e.g. student ID) or government-issued identification number;
  • Contact information, such as email address, postal address, phone number;
  • Demographic information, such as age or gender;
  • Commercial information about how individuals engage with us, such as purchase history and subscription information;
  • Financial information, such as a credit or debit card number or scholarship information;
  • Academic or Professional information, work history, education details, expertise, and affiliations
  • Engagement information, such as comments, feedback, posts, enquiries, and communications;
  • Images, such as CCTV footage if visiting our office locations;
  • Website activity information, This section is elaborated further in the "Information Collected Through Automated Technologies"
  • Insurance Data, such as your insurance carrier and insurance plan;
  • Preferences, communication choices, language preferences, and marketing-related preferences are part of this category .
  • Additional information that you willingly decide to share with us (such as information communicated via emails or letters), including any images and other associated documents/files.
2. Where We Collect Personal Information From

2.1 Information provided directly: We collect Personal Information directly from Users/Practitioners who interact with our Sites or Services, visit our office locations, or communicate with us. All information that we ask for is mandatory unless indicated as being optional. If mandatory information is not furnished, the requested Service cannot be provided to its potential/ to the User's satisfaction.

2.2 Information collected through automated technologies: We collect Personal Information when our Sites are used, either directly or through our third-party analytics providers

  • 2.2.1

    Log Data: Log Data includes your Internet Protocol (IP) address, internet service provider, device identifier details, browser type and settings, browser ID, the date and time of your visit/request, and how you interacted with the Site(s), the time you spent on the Site(s) and if any errors or bugs that may occur during your visit. Our system also records any Personal Information/business information that you type into our Sites, even if you do not choose to submit it.

  • 2.2.2

    Cookie Data: Please check our Cookie Policy on how we use cookies.

  • 2.2.3

    Location Data: We derive your general geographical location using your IP address.

  • 2.2.4

    Usage Data: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities

2.3 We may combine this information with other information that we hold. We use this information to enable Site functionality, understand Site interaction trends, gather demographic insights about our user base, personalize user experiences, and otherwise administer and improve our Sites and Services.

2.4 Do Not Track (“DNT”) is a privacy preference that Users/Practitioners can set in certain web browsers. Please note that except as otherwise described in this Privacy Policy, we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

2.5 Information we receive from other sources: Personal Information is also obtained from third-party sources. This includes business partners with whom we collaborate to provide our services; advertising, marketing, digital and social media agencies; data brokers; analytics providers; search information providers; and credit reference agencies. Additionally, we also receive information from publicly accessible sources, such as public databases or social media platforms. Should you opt to register or sign in via a third-party account (such as Facebook or Google), said third party manages your account authentication. Consequently, Shamrock collects your name, email address, and other shared information as approved during the linking of your Shamrock account with the third-party account.

3. Utilization of Personal Information - For Users

3.1 User's utilization and access to the Services are contingent upon their acceptance of the Terms of Use, which inherently includes acceptance of the provisions outlined in this Privacy Policy. Should any User disagree with any aspect of these terms, they retain the option to promptly discontinue their use of Services.

3.2 It is important to note that all information furnished to Shamrock by a User, including Personal Information or any Sensitive Personal Data or Information, is provided voluntarily. You acknowledge that Shamrock may utilize such designated Personal Information or 'Sensitive Personal Data or Information' under the SPI Rules for the following purposes: (a) to facilitate the provision of Services to you, (b) for commercial purposes, and in an aggregated or non-personally identifiable format for research, statistical analysis, and business intelligence objectives, (c) for the sale or transfer of such aggregated or non-personally identifiable research, statistical, or intelligence data to third parties and affiliates, (d) for communication purposes to enhance your usage experience and gather feedback regarding Practitioners and their practices, (e) for addressing customer support-related issues, (f) for contacting you to finalize any incomplete transactions wherein your contact information was provided during the transaction process. Additionally, Shamrock reserves the right to employ the information provided by or about the User for the following purposes:

  • 3.2.1 Marketing and communication
    • 3.2.1.1 Program and Event Communication: This includes relaying information about our or our partners' programs or events, such as webinars, conferences, contests, or survey;.
    • 3.2.1.2 Marketing Initiatives: We market our Sites, products, and Services through methods such as commercial emails, newsletters, targeted advertisements, phone calls, and SMS messages;
    • 3.2.1.3 Inquiries and Requests: Addressing inquiries, requests, and comments from consumers;
    • 3.2.1.4 Personalization: Personalizing our Sites, Services, products, and communications;
    • 3.2.1.5 Responding to queries regarding our Services.
  • 3.2.2 Development of products and services
    • 3.2.2.1 Business Enhancement: Evaluating and improving our business operations which encompasses enhancing our Sites, Services, and communications; developing new Sites, Services, and products; and assessing the effectiveness of our promotions and advertising;
    • 3.2.2.2 Data Analytics: Performing data analytics for internal research, or other business purposes.Analyzing patterns of usage to enhance product design and functionality. Analyzing anonymized practice data for commercial purposes;
    • 3.2.2.3 Obtaining your feedback with regard to the Services;
    • 3.2.2.4 Improving our Site and Services;
    • 3.2.2.5 Supporting and troubleshooting our Site.
  • 3.2.3 Business management and administration
    • 3.2.3.1 Security and Compliance: Detecting and investigating fraudulent and suspicious activity, ensuring the safety and security of our Sites and adhering to legal and regulatory obligations (e.g., violations of our Terms of Use);
  • 3.2.4 Payment Processing
    • 3.2.4.1 Processing payment instructions, including those facilitated by independent third-party service providers such as payment gateways, banking and financial institutions, prepaid instrument and wallet providers, for the purpose of processing payment transactions or providing deferred payment facilities.

3.3 If you have willingly provided your Personal Information and/or Sensitive Personal Data/Information to Shamrock for any of the aforementioned Purposes, you hereby grant consent to the collection, sharing and utilization of such information by Shamrock. However, Shamrock will refrain from contacting you on any of your telephone number(s) for any purpose outlined in Clause 3.2.2.2 (Marketing Initiative) if said number is registered with the Do Not Call registry ("DNC Registry") under the DPDPA, without your explicit, clear, and unambiguous written consent.

3.4 The information gathered through automated technologies serves the purposes described in the “Information Collected Through Automated Technologies” section above.

3.5 We may aggregate or anonymise information to render it incapable of identifying the source of such information in the interest of maintaining confidentiality of such information. In compliance with relevant laws in India, this information may be utilized for analytical purposes such as enhancing our Services, product development, identifying industry trends, and benchmarking. In cases permissible by law, aggregated or de-identified data might be shared with third parties, as described in the "Sharing Personal Information" section below.

3.6 The collection, sharing, utilization, and disclosure of information classified as Personal Information or Sensitive Personal Data or Information under the SPI Rules necessitates your explicit consent. By acknowledging your agreement to this Privacy Policy, you grant consent to such usage, collection, and disclosure as mandated by applicable law.

3.7 You are accountable for ensuring the accuracy of the information you furnish to us, including your contact details submitted during account registration. Should any changes occur to your personal information, you have the option to rectify, delete inaccuracies, or amend the information through our member information page or by contacting us at support@reework.in. We will endeavor to promptly implement requested changes in our active databases to the best of our ability. In the event that you provide any information that is untrue, inaccurate, outdated, or incomplete (or becomes so), or if Shamrock has reasonable grounds to suspect the accuracy or completeness of the information provided by you, Shamrock reserves the right, at its discretion, to cease the provision of Services to you. Please note that there may be circumstances where Shamrock will not amend, delete, or update your Personal Information, including: (a) if the Personal Information constitutes opinion data retained solely for evaluative purposes, and (b) if the Personal Information is contained within documents pertaining to a prosecution that has not yet concluded.

3.8 Should you desire to cancel your account or request that we cease utilizing your information to provide you with Services, please reach out to us via support@reework.in. It's important to note that withdrawing your consent or canceling your account may potentially impede Shamrock's ability to continue providing you with its Services or to terminate any ongoing relationship Shamrock may have with you. The handling of your Personal Information following the withdrawal of consent or account cancellation is outline under Clause 7 (Retention of Personal Information). If you prefer not to receive non-essential communications, such as promotional and marketing-related information concerning the Services, please send an email to support@reework.in.

3.9 Users have the option to access limited features of the Site without creating an account. However, in order to unlock full access to all features and benefits offered on our Site, Users must create an account. During the account creation process, Users are required to furnish the following information, recognized as Personal Information allowing identification by others, including Shamrock: name, User ID, email address, country, ZIP/postal code, age, phone number, password selected by the User. Additional information requested on the registration page, such as opting to receive promotional offers from Shamrock, is voluntary. Shamrock may, at a later stage, introduce other optional information requests from Users to enhance customization of the Site and deliver personalized content.

3.10 Shamrock may request Users to make payments for Services through various means such as credit cards, wire transfers, debit cards, or cheques. In such cases, Shamrock will collect the User's credit card number or other financial institution information, like bank account numbers, for billing and payment purposes. This may involve disclosing such information to third parties as necessary to facilitate the billing process. It's important to note that credit information verification is the responsibility of the User through the authentication process. The User's credit card or debit card details are processed on secure sites of approved payment gateways, employing encryption technology for maximum security. However, Shamrock offers the option to refrain from saving payment details. While Shamrock takes measures to ensure security, it's advisable for Users to understand that internet technology isn't entirely foolproof. Users should exercise caution when using online payment methods.

3.11 Shamrock may retain records of electronic communications and telephone calls received and made for appointment scheduling or other administrative purposes, aimed at facilitating the Services, providing customer support, conducting research and development, and enhancing the listing of Practitioners.

3.12 All Shamrock employees and data processors with access to, and involvement in, the processing of sensitive personal data or information are obligated to uphold the confidentiality of every User's Personal Information or Sensitive Personal Data and Information. Shamrock has implemented procedures and technologies consistent with industry best practices and in compliance with applicable laws to safeguard all personal data from collection to destruction. Any third-party data processor to which Shamrock transfers Personal Data must agree to adhere to these procedures and policies, or implement adequate measures independently.

4. Utilizing Personal Information - For Practitioners

4.1 All provisions outlined in this Privacy Policy are applicable to every Practitioner. It is mandatory for all Practitioners to thoroughly review and comprehend the privacy statements delineated herein before providing any Personal Information or Sensitive Personal Data or Information to Shamrock. Failure to do so necessitates immediate cessation of use of the Services and leave the Site

4.2 During the registration process of a Practitioner on the Site, certain information, including Personal Information and/or Sensitive Personal Data / Information, is gathered.

4.3 Practitioners' personally identifiable information, voluntarily provided to Shamrock, serves to describe and identify Practitioner. This information remains the exclusive property of Shamrock, with Practitioners retaining ownership. By providing this information, you consent to Shamrock collecting, using, processing, and/or disclosing it for the purposes outlined herein. Shamrock may utilize such information for commercial purposes and in an aggregated or non-personally identifiable format for research, statistical analysis, and business intelligence endeavors. Additionally, Shamrock reserves the right to sell or otherwise transfer such aggregated or non-personally identifiable research, statistical, or intelligence data to third parties and affiliates. Shamrock may also utilize the information provided by or about the Practitioner for the following purposes:

  • 4.3.1 Shamrock may engage in communication with Practitioners to introduce them to new products or services of Shamrock that may be beneficial to their practice or professional development.
  • 4.3.2 Shamrock reserves the right to reach out to Practitioners to get feedback on their experiences with Shamrock's products or Services. This feedback could aid in enhancing and refining existing offerings or developing new solutions.
  • 4.3.3 Shamrock may opt to publish the provided information on its Site, potentially including details regarding Practitioners, their practices, specialties, and other pertinent professional data.
  • 4.3.4 Shamrock may engage in the analysis of anonymized practice data, encompassing financial and inventory information, for commercial purposes.
  • 4.3.5 Shamrock may analyze the usage patterns of the Site to gain insights into how Practitioners interact with its products.

4.4 Shamrock automatically facilitates the listing of Practitioners' information on its Site. This Practitioner information is prominently displayed to Users when they search for practitioners, on the Site. Any personally identifiable information of Practitioners listed on the Site is not generated by Shamrock . Instead, it is provided to Shamrock directly by Practitioners who opt to enlist themselves on the Site or is sourced by Shamrock from the public domain. Shamrock displays this information on its Site in its existing state, without making any representation or warranty regarding its accuracy or completeness. Therefore, we strongly encourage Practitioners to regularly verify the accuracy and completeness of their information and promptly notify us of any discrepancies, changes, or updates. While Shamrock will take reasonable measures to ensure the accuracy and completeness of this information, we rely on Practitioners to provide accurate and up-to-date details.

4.5 Shamrock may additionally showcase information for Practitioners who haven't registered or partnered with Shamrock, given that these Practitioners have granted consent to Shamrock for collecting, processing, and/or disclosing their information on the Site. These Practitioners undergo verification by Shamrock or its associates, and Shamrock diligently strives to procure accurate information for them. Nonetheless, Shamrock does not assume liability for any inaccuracies or incompleteness in the information displayed on the Site for such Practitioners.

5. Sharing Personal Information

Shamrock places significant emphasis on safeguarding your privacy rights. Aside from the instances explicitly outlined in this Privacy Policy, Shamrock will disclose your Personal Information only if mandated by law, regulation, law enforcement agency, governmental official, legal authority, or similar requirements. Additionally, Shamrock reserves the right, at its sole discretion, to disclose Personal Information when deemed necessary to protect its rights or the rights of others, prevent harm to persons or property, combat fraud and credit risk, or enforce or apply the Terms of Use. We do not disclose your Personal Information to third parties except as described in this Privacy Policy, or as permitted by applicable laws in India.

5.1 Within Shamrock. We may share Personal Information with our parent, subsidiary and affiliate companies aligning with the Purposes outlined in the “Utilization of Personal Information- For Users” and “Utilization of Personal Information- For Practitioners” section above.

5.2 With our service providers. We may share Personal Information with service providers that perform services on our behalf for the purpose of:

  • 5.2.1 Storing Personal Information on our behalf (e.g., cloud computing service providers).
  • 5.2.2 Assisting us with our business operations and software and improving it (e.g., processing and analyzing Users’/Practitioners’ feedback); and
  • 5.2.3 Performing research, technical diagnostics and analytics with regard to the software.

5.3 Prior to sharing Personal Information with any service provider, Shamrock shall take measures to ensure the service providers agree and commit to complying with applicable laws in India, upholding strong data security, and handling Personal Information solely as per our instructions.

5.4 With partner organizations. We may share Personal Information with specific partners, as outlined below:

  • 5.4.1In instances when a third party, such as a, business or other entity grants you access to a Shamrock product or Service, we may share information concerning your usage, assessment outcomes, and inputted data not including confidential information which are regulated by separate express agreement;
  • 5.4.2 When you partake in a program or event where we have partnered or collaborated with third parties (such as a webinar, conference, or promotional event), we may share your information with the program/event sponsor;
  • 5.4.3 Where you have access to our content or Sites, or you have chosen to receive electronic alerts about blogs, or your contribution to one of our blogs or other works has been accepted for publication, we may share your information (such as your name, organization and email id, etc.), pursuant to your express consent, when such content is published on the Site).;
  • 5.4.4 We may engage advertising partners to display ads and/or gather certain information when you visit our Sites. This information helps us provide advertisements tailored to your potential interests;
  • 5.4.5 In situations not covered above, if you have consented to disclosure or we have a lawful and legitimate business reason for disclosure, we may share your Personal Information.

5.5 With other third parties. We will share Personal Information with external third parties under circumstances where we hold a sincere belief that such disclosure is imperative to adhere to legal obligations or legal procedures. This action is, to safeguard and uphold our rights and property, to protect the safety or property of our Users, Practitioners or the general public, or to protect and counteract any misuse or unauthorized utilization of our Sites and Services. We may also share Personal Information in connection with corporate transactions, such as a transfer assets, merger, acquisition, consolidation, or change of control.

5.6 Subject to Clause 4, Shamrock does not sell Personal Information to other organizations without express consent of the User, as may be applicable.

5.7 Shamrock employs reasonable security practices and procedures, backed by a comprehensive documented information security program and policies. These policies encompass managerial, technical, operational, and physical security control measures tailored to the information collected and the nature of Shamrock's operations.

6. Confidentiality

6.1 Shamrock provides access to User/Practitioner information solely on a need-to-know basis, limiting it to employees, agents, partners, service providers and third parties. However, only employees are bound by strict confidentiality obligations.

6.2 One of Shamrock's functionalities is to aid practitioners in managing and organizing information. Consequently, Shamrock may retain and furnish all such records to the relevant authorities or to Practitioners who request access to this information. One aspect of Shamrock's functionality is to facilitate User’s access to their information. Consequently, Shamrock may retain and provide all such records to the respective User or their Practitioner.

6.3 Administrators at Shamrock do not have access to your password. It's vital for you to safeguard against unauthorized access to your password, computer, and mobile phone. Always remember to log off from the Site after use. Shamrock bears no responsibility for any unauthorized use of your account and password. If you suspect any unauthorized activity on your account, please promptly notify Shamrock by sending an email to support@reework.in. You are liable to indemnify Shamrock for any losses incurred due to unauthorized use of your account and password.

6.4 Notwithstanding the above, Shamrock cannot guarantee the confidentiality, security, or dissemination of your Personal Information by our partners and third parties beyond the scope of our agreement with them. Additionally, Shamrock shall not be held accountable for any breaches of security or actions of third parties or events beyond our reasonable control, including but not limited to, government actions, computer hacking, unauthorized access to computer data and storage devices, computer failures, security breaches and encryption issues, poor quality of internet or telephone services, etc.

7. Retention of Personal Information

7.1 Personal Information is retained by us for as long as necessary to carry out the Purposes and objectives described above, to resolve disputes, and for any additional period required reasonably or by law. Following a designated timeframe, your data may undergo anonymization and aggregation, and subsequently may be retained by us as necessary to effectively deliver our Services; however, the use of anonymized data will be strictly for analytical purposes.

8. Safeguarding Personal Information

8.1 Shamrock securely stores your Personal Information in electronic format on its own equipment, as well as on the devices used by its employees. On occasion, this information may also be transcribed into physical records. We prioritize the protection of your personal data both online and offline, and employ a range of precautionary measures to ensure its security. These measures include appropriate managerial, technical, operational, and physical security controls, tailored to the type of information collected and the nature of Shamrock's operations

9. Protection of Children

9.1 Shamrock emphasizes the importance of parental supervision over the online activities of minor children. Parents and guardians are encouraged to utilize parental control tools provided by online services and software manufacturers to create a safe online environment for children. These tools can help prevent minors from disclosing their personal information online without parental consent, including their name and address.

9.2 Shamrock is committed to refrain from knowingly collecting, using, or disclosing information from or about minor children without the prior consent of their parent or lawful guardian. If you are a child under applicable law of India, you should refrain from using Shamrock’s Sites for any purpose unless you obtain consent from your parent or lawful guardian. If you are parent whose child has used Shamrock’s Sites for any purpose by which Personal Information of your child might have been collected you are requested to immediately inform Shamrock so that we may assist you with examining, reviewing or removing any Personal Information that we may have accumulated from your child, to prevent further collection or use of your child’s information, or if you have inquiries concerning these information practices, please reach out to us at support@reework.in.

10. Your Rights

10.1 The rights bestowed by data privacy regulations differ across geographical locations, and we will address requests in accordance with applicable laws in India.

10.2 These present laws typically grant you the following rights :

  • Right to access your Personal Information held by us;
  • Right to be informed of the Personal Information we have about you;
  • Right to rectify any inaccuracies in your Personal Information;
  • Right to know what Personal Information is being sold or shared by us (if at all)
  • The right to update, correct or delete your Personal Information; and
  • Right to impose restrictions or raising objections to the processing of your Personal Information by us.
  • Right to opt out of sale or sharing of Personal Information.

10.3 You also have the right to lodge a complaint with a supervisory authority. However, we would encourage and recommend that you reach out to us first, and allow us the opportunity to resolve your concerns.

10.4 You also have the right to have readily available means of grievance redressal provided by us in respect of any act or omission regarding the performance of our obligations in relation to your Personal Information.

10.5 You can initiate the exercise of your rights by submitting a request to the Data Privacy Team by email at support@reework.in or by phone at +91 22 4077 8877. Such requests can only be made by you, your duly authorized representative, or you on behalf of your child. To ensure protection of Users’ Personal Information, we will only proceed with your request upon reasonable verification of your identity or your representation of the User whose Personal Information we hold.

10.6 When you submit a request, we may seek additional information to confirm and verify your identity and facilitate the fulfillment of your request. If,for any reason, we are unable to fulfil your request, an explanation will be provided. While we typically do not impose charges for the exercise of your rights, we reserve the right to levy a charge in exceptional circumstances where a business necessity exists and where such levy is in compliance with relevant data privacy laws.

10.7 If you have granted consent to data processing, you can withdraw that consent at any time. To review or modify your marketing preferences, you can utilize the “opt-out” or unsubscribe mechanism within the communications that you receive from us. Alternatively, you can submit a request via email to support@reework.in. It is important to note that you may still receive necessary transaction communications if you engage with our products or services.

10.8 If you have accidentally provided any information to Shamrock before reviewing the Privacy Policy, and you disagree with how such information is collected, processed, stored, used, or disclosed, you have the option to access, modify, and delete it using the options available on the Site. Furthermore, you can inquire about whether we hold your personal data by sending an email to support@reework.in.

10.9 If you, as a casual visitor, have unintentionally accessed any other page of this Site before reviewing the privacy statements outlined here, and you disagree with how such information is obtained, collected, processed, stored, used, disclosed, or retained, simply closing this browser application should typically clear any temporary cookies installed by Shamrock. However, all visitors are encouraged to utilize the "clear cookies" function of their browsers to ensure such clearing/deletion, as Shamrock cannot guarantee, anticipate, or control the behavior of all visitors' equipment accessing the Site.

11. Queries and Grievances

11.1 For inquiries or remarks regarding the handling of your Personal Information by Shamrock, or should you intend to lodge a complaint, please email us at support@reework.in. Alternatively, you can connect with Shamrock’s Data Protection Officer using the provided contact information below:

Data Protection Contact –
Support Team
83 E, Hansraj Pragji Building, Off. Dr. E. Moses Road, Worli, Mumbai, Maharashtra 400018

For any grievances, we encourage you to review our Grievance Policy.

12. Third Party Website Links

12.1 Shamrock’s Sites may incorporate links to websites operated/owned by third-parties . While navigating through these links, it is important to acknowledge and note that each third-party website is subject to its own privacy and data protection policies. These policies are distinct from the coverage provided by this Privacy Policy.

12.2 These external/third-party sites may employ their own cookies or files on Users' devices, gather data, or request personal information from Users, for which Shamrock holds no responsibility or liability. Consequently, Shamrock does not assert any representation regarding the privacy practices or policies of such third parties, or the terms of use of their websites, nor does Shamrock guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials accessible on such sites. The presence or absence of inclusion does not indicate any endorsement by Shamrock of the website, its provider, or the information it contains. Should you choose to visit a third-party website linked to our Site, you do so entirely at your own risk. Shamrock advises Users and Practitioners to review the privacy policies of such websites.

13. Consent

13.1 By using the Site and Services, you acknowledge that this Privacy Policy forms an integral part of the Terms of Use. You unconditionally agree that your use of the Site and Services signifies (i) your acceptance of this Privacy Policy, and (ii) your consent to Shamrock using, collecting, processing, and/or disclosing your Personal Information in accordance with the provisions outlined herein.

13.2 Your visit to the Site and utilization of the Services is governed by both this Privacy Policy and the Terms of Use.

14. Surveys

14.1 Occasionally, Shamrock conducts User surveys to gather insights into Users' preferences. Participation in these surveys is voluntary, and if Users opt to respond, their feedback will remain anonymous. Additionally, Shamrock may host contests for eligible Users, during which we may request contact and demographic details such as name, email address, and mailing address. The demographic data collected during registration and through surveys aids Shamrock in enhancing its Services to better align with the preferences and requirements of Users.

15. Limitation of Liability

15.1 Shamrock neither controls nor endorses the content, messages, or information contained in any Services. Therefore, Shamrock explicitly disclaims any liability concerning the Services and any actions resulting from your participation in them. By using the Services, you agree to waive any claims against Shamrock regarding the same. In the event that such waiver is deemed ineffective, you agree to release Shamrock from any claims associated with the Services.

15.2 The Site may allow Users to communicate with each other or post information accessible to others, permitting other Users to collect such data. These Users, including moderators or administrators, are not authorized representatives or agents of Shamrock. Their opinions or statements do not necessarily represent Shamrock's views, and they are not empowered to bind Shamrock to any contract. Shamrock expressly disclaims any liability for reliance on or misuse of information made available by Users or visitors in this manner.

15.3 Shamrock has implemented top-tier international market practices, security policies, rules, and technical measures to safeguard the personal data under its control from unauthorized access, misuse, disclosure, modification, or loss. However, Shamrock cannot be held liable for any loss incurred by the User due to data loss or theft resulting from unauthorized access to the User's electronic devices used to access the Services.

16. Updates and Modification to This Privacy Policy

16.1 We routinely evaluate and review this Privacy Policy to ensure it is up to date. Any revisions to the Privacy Policy will be published on this page and will take effect from the specified Effective Date above. In the event of a substantial alteration to the way we collect, use, or share Personal Information, we will display a conspicuous notification or issue appropriate notice as required by law. If required, we may seek your updated consent to enable us to continue processing. We recommend and encourage that you intermittently review this page for recent details regarding our privacy protocols.